Caring for your ceramics
All pieces are fired to stoneware. Items without gold lustre are suitable for the dishwasher and microwave.
Pieces decorated with gold lustre contain real gold, so hand washing is recommended.
Returns + Refunds
All sales are considered final, but if you are unhappy with the items received please contact us and we will do our best to
accommodate you. Lulu + Smith ceramics are properly packaged to avoid damage during shipping, however, if your order
arrives damaged contact us within 24 hours and we will send a replacement.
Out of Stock Items
If an item is out of stock online, send us an email (hello@luluandsmith) and we can typically make it for you within 10 days.
Please allow between 3-5 business days for processing and packaging of your order. Once shipped, you'll receive a notification
via email with tracking info and you should have your ceramics in hand soon.
Orders within Australia
- Free shipping on all orders over $150
- $10 flat shipping for orders under $150
Email hello@luluandsmith for special pricing available on larger and International orders